Room booking policy

Payment on arrival: 30% of room rate must be paid within 10 days from the arrival time by credit card or bank transfer to Fiorentini Residence srl Iban IT74 D010 1003 4001 0000 0060 683 Bic IBSPTNA. The balance will be paid on arrival.

For cancellation within 7 days from the arrival time no penalty will be charged. From that time till 72 hours before arrival time: penalty of one night. After that time and for no show the whole amount of booking will be charged.

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Check in from 14:00 to 20:00. Late bookings are accepted if required in advance. Check out at 11:00.

Clients are required to mention their arrival time in the booking-form.

Children under 5 years of age are free if they sleep in their parents’ bed .

Breakfast is served in bedrooms  at the time requested by guests.

Bedroom linen is changed each three days, bathroom linen every day.

Apartments: some rules for our guests

A sheet containing the house rules on show in each flat. Guests are kindly requested to read and sign it. We expect guests to have a behavior complying with the rules mentioned hereafter.

Booking, payment, cancellation: Guests must fill the booking form with their identity card master elements, internet address and credit card details. 30% advance payment is required on each booking as a deposit. The balance should be paid on arrival unless a different agreement occurs.

On arrival guests should check all pieces of furniture, furnishings, kitchenware, pants, dishes, cutlery, electric appliances and write a note about the faults they find with them when compared with the flat details mentioned hereafter. Such a note should be countersigned by the representative of Fiorentini Residence.  Guests agree to refund Fiorentini Rresidence for any damage caused.

Cancellation must be notified to Fiorentini Residence by pec email . Penalty is as follows:

From 3 to 6 days stay: no penalty for cancellation received within 48 hours before arrival time, one day penalty for cancellation within  24 hours before arrival time, penalty of full stay after that time.

For bookings of more than 6 days no penalty, for cancellation 20 days before arrival time, 30% of the whole stay after that time. For later cancellation or no show the total cost of stay will be debited. A late arrival even of a few days or early departure do not entitle guests to ask for a refund.

Check-in: after 2:00, check-out not later than 11:00.

What do our rates include: use of furniture, furnishings, kitchenware, pants, dishes, cutlery, electric appliances, water, gas and electric power, air conditioning, TV, heating, WiFi, cleaning of the flat (excluding kitchen or kitchenette) once a week, bath linen change twice a week, bed linen once a week, additional cleaning of the flat 20 Euros, bed linen change 10 Euros, bath linen change 10 Euros per person.

Cleaning of flats:  comments on the cleaning of flats are accepted within 12 hours of arrival. Guests must remove garbage from flats every day and carry it to the street containers. They must personally provide for kitchen detergent, washing machine soap and toilet paper.  Kitchens and kichenettes must be cleaned every day by guests. They must take full care of flats as if they were their own and especially of furnishings and domestic appliances.

It is absolutely forbidden that the apartment be occupied by people other than those at check in. In case the client wishes to host a visitor he will have to ask for  Fiorentini Residence  written authorization. All guests id. details must be reported to the police station.  Fiorentini Residence  is not responsible for any theft or damage to guests and their belongings in the apartments area or for the temporary interruption of services such as WiFi or air-conditioning. All technical equipment is regularly checked. Any problem or defect will be resolved in the shortest time, taking into account that technicians will not intervene in week-ends or public holidays.  Furniture and furnishing of apartments: wardrobe with chest of drawers, double bed, four pillows, dining table,  four chairs,  sofa,  kitchenette or kitchen,  fridge, microwave / grill, washing machine, sink, electric plates or gas cooker,  coat rack, mirror, bathroom with shower, set of pots, plates and pans, glasses, cups,  cutlery. Bedroom : mattress, pillowcases, linen, blankets. Bathroom set: towels, bidet tablecloth, shower towel. Accessories: 20 inch LCD TV, iron and ironing board, two abatjours, pictures,, broom and blade, bucket and mocho, waste bunk. Control air conditioning for hot and cold air, radiators, for Via Cappella Vecchia and Via Chiaia apartments, wired and wireless internet, hot and cold drinking water. The apartments are provided with a stand-alone Kw 3 counter. Using multiple appliances at one time could stop power supply.